5Gringos Casino Privacy Policy

At 5Gringos Casino, we are fully committed to protecting your personal data and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access and use our platform at 5gringos.com. By using our services, you agree to the practices described in this document. We encourage you to read it carefully so you understand your rights and how we handle your data as the operator of 5Gringos.

Who We Are

5Gringos Casino is operated by NoveForge Ltd., a company that takes data protection responsibilities seriously. We are licensed under a Costa Rica Gambling License and serve players across multiple regions, offering our platform in English, French, German, Italian, Polish, Portuguese, Spanish, Norwegian, Greek, Slovak, Czech, Hungarian, and Danish. As the data controller, we determine how and why your personal information is processed.

Information We Collect

When you register and use our services at 5Gringos, we may collect the following types of personal information:

• Full name, date of birth, and contact details including email address and phone number
• Username and password created during the 5gringos login process
• Billing address and payment details used for deposits and withdrawals
• Identity verification documents such as government-issued ID and proof of address
• Transaction history, including deposits made via MasterCard, Visa, Interac, Bitcoin, Skrill, Neteller, and other supported methods
• Gaming activity, preferences, session duration, and interaction with our 8,000+ games
• Device information, IP address, browser type, and operating system
• Communications you send us via live chat or email at [email protected]

How We Use Your Information

At 5Gringos Casino, we use the information we collect for several important purposes that allow us to deliver a safe, personalised, and compliant gaming experience:

• To create and manage your account, including verifying your identity during registration and the login process
• To process your financial transactions, including deposits and withdrawals through our supported payment methods
• To provide you with customer support via live chat (available 24/7) and email
• To send you relevant promotional communications about bonuses, free spins, cashback offers, and VIP programme updates — where you have consented
• To monitor gaming activity and enforce responsible gambling measures
• To comply with legal and regulatory obligations, including anti-money laundering checks
• To improve and develop our platform, games, and services
• To detect and prevent fraud, cheating, or any other prohibited activity

Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. At 5Gringos Casino, the legal grounds we rely on include your consent, performance of a contract (your account agreement with us), compliance with legal obligations, and our legitimate business interests. You may withdraw your consent at any time by contacting us, although this will not affect any processing that took place before withdrawal.

Cookies and Tracking Technologies

Our 5Gringos platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver relevant content. These include:

• Essential cookies — required for the 5gringos login functionality and site security
• Analytical cookies — help us understand how players interact with our site
• Marketing cookies — used to personalise promotional offers and measure campaign effectiveness
• Preference cookies — remember your language settings and other preferences

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. However, we do share certain data with trusted partners and service providers who assist us in operating 5Gringos Casino. These include:

• Payment processors and financial institutions handling your transactions
• Identity verification and KYC (Know Your Customer) service providers
• Game providers such as Spinomenal, Play'n GO, Yggdrasil, Microgaming, Betsoft, and others
• Customer support tools and communication platforms
• Analytics and marketing technology providers
• Regulatory authorities and law enforcement when required by law

All third parties we work with are contractually required to handle your data with the same level of care and security that we apply at 5 Gringos Casino.

Data Retention

We retain your personal data for as long as your account remains active or as required by law. At 5 Gringos, we may keep certain records for up to five years after account closure to comply with anti-money laundering regulations and other legal obligations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

As a user of our platform, you have a number of rights regarding your personal information. At 5Gringos Casino, we respect and honour the following rights:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct any inaccurate or incomplete information
• Right to erasure — you may request deletion of your data where no legal obligation requires us to retain it
• Right to restriction — you can ask us to limit how we use your data in certain circumstances
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you can object to processing based on legitimate interests or for direct marketing purposes

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within the timeframe required under applicable law.

Security of Your Data

We take data security seriously at 5 Gringos Casino. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, disclosure, or destruction. Our platform uses SSL encryption to secure all data transmitted between your device and our servers. We regularly review and update our security practices to maintain a high level of protection.

Children's Privacy

Our services are strictly intended for individuals aged 18 years and over. We do not knowingly collect or process personal data from minors. If we discover that a user under the age of 18 has registered an account on our platform, we will immediately close the account and delete all associated data in accordance with our responsible gaming commitments.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes at 5 Gringos, we will notify you via email or a prominent notice on our website. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. We are available 24/7 via live chat on our website or by email at [email protected]. At 5Gringos Casino, protecting your privacy is our priority, and we are always here to help.