5Gringos Casino Terms and Conditions

Welcome to 5Gringos Casino. By accessing or using our website at https://5gringos.com/, you agree to be bound by the terms and conditions set out below. Please read this document carefully before registering an account or placing any wagers. At 5Gringos, we are committed to providing a transparent, fair, and secure gaming environment for all our players. If you do not agree with any part of these terms, we ask that you refrain from using our services.

1. About Us and Governing Law

5Gringos Casino is operated by NoveForge Ltd., a company duly incorporated and licensed under the laws of Costa Rica. Our Costa Rica Gambling License authorizes us to offer online gaming services across the jurisdictions in which we operate. All disputes and matters arising from your use of our platform are governed by the applicable laws of Costa Rica. At 5Gringos Casino, we reserve the right to restrict access to our services in jurisdictions where online gambling is prohibited by local law.

2. Eligibility and Account Registration

To use our services at 5Gringos, you must meet the following eligibility criteria:

• You must be at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of a country where online gambling is prohibited by local legislation.
• You must provide accurate and complete registration information when creating your account.
• You must not already hold an existing account with 5Gringos Casino — we permit only one account per player.
• You must not be acting on behalf of another person when registering or placing wagers.

We reserve the right to request identity verification documents at any time. Failure to provide satisfactory documentation may result in the suspension or permanent closure of your account.

3. Deposits and Supported Currencies

At 5Gringos, we accept deposits in multiple currencies including CAD, EUR, PLN, AUD, CZK, NZD, and CHF. Our supported deposit methods include MasterCard, Visa, Bank Transfer, Interac, Neosurf, MuchBetter, Paysafecard, Skrill, Neteller, Cash2Code, Jeton, MiFinity, Bitcoin, Litecoin, and Dogecoin.

Minimum Deposit Amounts

• Interac: $10
• Paysafecard: $15
• MasterCard, Visa, MuchBetter, Neosurf, Skrill, Neteller, Cash2Code, Jeton, MiFinity, Litecoin, Dogecoin: $20
• Bitcoin: $45

All deposits are processed instantly in most cases. We do not accept deposits from third-party accounts. Any funds originating from unverified or suspicious sources may be returned and your account may be subject to review.

4. Withdrawals and Payment Processing

At 5Gringos Casino, we offer withdrawals via Interac, Bank Transfer, MuchBetter, Skrill, Jeton, MiFinity, Bitcoin, Litecoin, and Dogecoin. Our financial department processes withdrawal requests within 3 business days after the request is submitted, provided all account verifications and bonus conditions are satisfied. Our financial agents operate Monday through Friday, from 6 AM to 5 PM GMT.

Minimum Withdrawal Amounts

• Interac: $10
• Bank Transfer, MuchBetter, Jeton, Skrill, MiFinity, Litecoin, Dogecoin: $20
• Bitcoin: $90

Withdrawal Limits

Our standard withdrawal limits are as follows:

• Daily maximum: €/$1,000
• Weekly maximum: €/$3,000
• Monthly maximum: €/$10,000

If you win more than €/$10,000, we reserve the right to divide the payout into monthly installments not exceeding €/$10,000 until the full amount is disbursed. Players who hold a higher VIP status may be eligible for increased withdrawal limits at our sole discretion. To be considered for a refund on any transaction, you must contact our support team within 24 hours of the transaction in question.

5. Bonuses, Promotions and Wagering Requirements

Here at 5Gringos, we offer a generous welcome package of 100% up to $12,000 plus 400 free spins for new players. The deposit bonus carries a 35x wagering requirement, while free spin winnings are subject to a 40x wagering requirement. Additional promotions available on our platform include cashback bonuses, reload bonuses, free spins, and bonus credits.

Our 5Gringos Casino sports betting section also features reload bonuses, boosted odds, and cashback offers for sports enthusiasts. All promotional offers are subject to their individual terms, and we reserve the right to modify, suspend, or cancel any bonus at any time. Abuse of promotional offers, including the use of multiple accounts or coordinated play, will result in the forfeiture of bonuses and potential account closure.

6. VIP Programme

At 5Gringos, we operate a five-tier VIP loyalty programme with the following levels: Lady Marmalade, Loi Fortune, Hanz Jackpot, Tadeus Bombito, and Rosita Loco. Our VIP members enjoy premium benefits including a personal account manager, 15% permanent cashback, and withdrawal limits exceeding $20,000. Advancement through tiers is determined by our internal criteria, and we reserve the right to adjust VIP status at our discretion.

7. Game Offering and Software Providers

Our 5Gringos Casino library features over 8,000 games in total, including 5,000+ slots, 250+ live casino titles, and a wide variety of table games. We partner with leading providers including Spinomenal, Play'n GO, Yggdrasil Gaming, Fazi, Microgaming, and 41 additional studios. Our live casino is powered by OnAir, Betsoft, Live88, Stakelogic, Playtech, and Iconic 21, offering live blackjack, roulette, baccarat, sic bo, poker, game shows, and our exclusive Gold Saloon experience.

8. Responsible Gaming

We at 5Gringos are fully committed to promoting safe and responsible gambling. We provide players with tools including deposit limits, session time limits, self-exclusion, and reality checks. If you believe your gaming habits are becoming harmful, we strongly encourage you to make use of these tools or contact our support team immediately. Our platform must not be used by individuals who have self-excluded from gambling services.

9. Customer Support

Our 5Gringos support team is available 24/7 via live chat and email at [email protected]. We provide assistance in English, German, Spanish, Finnish, French, Hungarian, Norwegian, Polish, Portuguese, Italian, Czech, Arabic, Greek, Slovak, Slovenian, and Dutch. Whether you have questions about your account, bonuses, or payment methods, we are here to help around the clock.

10. Account Termination and Fraud Prevention

We reserve the right to suspend, restrict, or permanently close any account where we detect fraudulent activity, collusion, bonus abuse, money laundering, or any breach of these terms. In such cases, we may withhold pending withdrawals pending investigation. Any attempt to manipulate our systems, exploit software vulnerabilities, or engage in prohibited practices will result in immediate account termination without prior notice.

11. Amendments to These Terms

We reserve the right to amend these terms and conditions at any time. We will notify registered players of material changes via email or on-site notifications. Your continued use of our 5Gringos platform following any such notification constitutes your acceptance of the revised terms. We encourage you to review this document periodically to stay informed of any updates.

By creating an account and using our services, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety. For any questions, please do not hesitate to contact us at [email protected].